Orders
Q. I placed an order but haven’t received a confirmation email.
A. Confirmation emails are sent from "info@arme.jp". If you haven’t received it, please check your spam folder or other email filters.
Q. Can I change or cancel my order?
A. Once your order is confirmed, we do not accept any changes or cancellations.
Q. Do you support international orders?
A. International customers can shop using the dedicated overseas cart provided by Buyee.
*Some countries or regions may not be eligible.
*Some countries or regions may not be eligible.
Product / Size
Q. What determines the quality of jewelry?
A. The quality of jewelry is measured by many factors. The true value lies in fine details, careful finishing, and carefully selected materials.
At ARMÉ, we focus on a total balance of beautiful design and quality, offering jewelry that will be loved for a long time.
We meticulously adjust weight according to design, offering a wide lineup from items suitable for daily use to pieces that shine on special occasions.
・Use of high-quality materials
Our products use sterling silver, Silver 925. It is a skin-friendly material that does not contain nickel or cobalt, which often cause metal allergies. You can use it with confidence for a long time.
・Careful finishing by skilled craftsmen
Each piece is carefully finished by skilled craftsmen in Japan. The technique and beautiful finish with attention to detail are our features.
・Comprehensive after-sales service
We offer aftercare so that you can use our products with peace of mind even after purchase.
Please enjoy the craftsmanship charm pursued by ARMÉ.
At ARMÉ, we focus on a total balance of beautiful design and quality, offering jewelry that will be loved for a long time.
We meticulously adjust weight according to design, offering a wide lineup from items suitable for daily use to pieces that shine on special occasions.
・Use of high-quality materials
Our products use sterling silver, Silver 925. It is a skin-friendly material that does not contain nickel or cobalt, which often cause metal allergies. You can use it with confidence for a long time.
・Careful finishing by skilled craftsmen
Each piece is carefully finished by skilled craftsmen in Japan. The technique and beautiful finish with attention to detail are our features.
・Comprehensive after-sales service
We offer aftercare so that you can use our products with peace of mind even after purchase.
Please enjoy the craftsmanship charm pursued by ARMÉ.
Q. Are your jewelry allergy-friendly?
A. Our brand uses allergy-conscious materials, but they may not suit everyone. Please consult a doctor if you have sensitive skin before purchasing.
Q. How do I know my ring size?
A. Our jewelry is made using standard sizes used in Japan. Please compare with your existing jewelry or use a commercially available ring gauge.
Returns / Exchanges
Q. Can I exchange if the size doesn’t fit?
A. Exchanges are possible for unused items if exchange stock is available. Please see the "User Guide" for details. We do not accept exchanges for made-to-order products.
Q. Can I return items?
A. Except for defective products or wrong shipments, we generally do not accept returns or exchanges for customer convenience (wrong order, different image, etc.). Please see the "User Guide" for details.
Q. I want to return because the product color differs from the image.
A. We do not accept returns due to customer convenience. Please note that colors may differ due to your display or computer settings.
Q. I want to return because the product differs from my image.
A. We do not accept returns due to customer convenience. Please understand in advance.
Care
Q. How do I care for jewelry?
A. Gently wipe your jewelry with a soft cloth. Store it in a dry place after use to prevent oxidation.
Q. Can jewelry be repaired?
A. We offer after-sales service for customers who purchased from our online store. Please check "After-sales service" for details.
Purchasing and Shipping
Q. How long does delivery take after ordering?
A. In-stock items: orders placed by 2pm on business days ship the same day. Made-to-order items: please check the days listed on the product page. Delivery days after shipment vary by area; please check with the carrier for details.
Q. Can I specify the shipping company?
A. Shipping company cannot be specified. Sagawa Express is usually used for main areas, Yamato Transport for Okinawa and remote islands.
Q. How much is the shipping fee?
A. Shipping is free nationwide.
Others
Q. Is gift wrapping available?
A. We offer free gift wrapping with a ribbon on the jewelry box. Please check the gift wrapping checkbox on the product page when ordering.
Q. Do you have a physical store?
A. We do not have physical stores; online store only.
Q. Can I purchase ring sizes not listed on the site?
A. Generally, only sizes listed on the product page are available. However, made-to-order for unlisted sizes may be possible for some products, so please inquire.
Q. Can I get a receipt?
A. We do not issue receipts. Instead, our purchase statement meets the requirements of the invoice system and can be used as a qualified invoice.